Support Center
Saturday, April 20, 2024
If you've ever had to handle any support issues through phone or e-mail, you know how confusing it can all be. You lose voicemails, e-mails, papers, etc... Well, that's over.
Support Center will:
- Automatically create ticket numbers for every support case
- Display support request box on your site with one line of code
- Track new, open, and closed tickets
- Let your customers view status and responses any time
- Logs all responses from you and the user
- Allow four modes to have custom e-mail messages sent to the user, yourself, both or neither
DEMO:
Support Box
Administration
Username and password are both
admin
Installation:Support Center automatically installs on your web site in seconds
Or, follow the below instructions to install manually.
- Download support.cgi
- Place in your cgi-bin directory
- Set the required variables as shown in the script
- CHMOD support.cgi to 755
- Be sure all directories you chose in the script are CHMOD 777
Administration:
You can view, edit, and respond to any support ticket by pointing your browser to:
http://www.yourserver.com/cgi-bin/support.cgi?area=login
Displaying Support Box:
Just add the below line to any of your web pages to have the support box displayed automatically.
<SCRIPT SRC="http://www.yourserver.com/cgi-bin/support.cgi"></SCRIPT>
Thanks to a number of programs I have downloaded, the plans that I had for
my website, www.thecamc.org, that were for the future are realities today.
The support that you give is beyond excellent. Thank you!
Jack Copeland
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